Terms & Conditions

1. Who We Are

West Midlands Surgical Centre is the private practice of Mr Lalit Kumar, Consultant Colorectal & General Surgeon. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

• Contact information (name, address, email, telephone number)
• Medical and health information relevant to your care
• Referral letters and correspondence from your GP or other clinicians
• Insurance and payment information
• Information you provide when contacting us via this website

3. How We Use Your Information

We use your personal data to:

• Provide you with medical care and treatment
• Communicate with you regarding appointments and your care
• Process payments and liaise with your insurer
• Fulfil our legal and regulatory obligations

We process health data on the basis of providing you with direct healthcare under Article 9(2)(h) UK GDPR. Contact and administrative data is processed on the basis of legitimate interests or contract performance.

4. Data Sharing

Your information will only be shared with those directly involved in your care (e.g., anaesthetists, hospital teams, your GP) or where we are legally required to do so. We do not sell personal data to third parties.

5. Data Retention

Medical records are retained in line with NHS and professional guidelines, generally for a minimum of 8 years for adult patients (longer for children). Administrative records are held for up to 7 years.

6. Your Rights

You have the right to access, correct or request erasure of your personal data, subject to legal obligations. To exercise your rights or to raise a concern, please contact our practice manager.

7. Cookies

This website uses only essential cookies to ensure the site functions correctly. No tracking or advertising cookies are used without your explicit consent.

8. Contact

For privacy-related queries, please contact us via the Contact page. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.